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Customer Service Specialist

Do you have an interest in the auto business or financial services? Looking to join an organization where your skills are utilized to the fullest and your interests are developed? We take pride in catering to the career goals of our employees and are looking for a skilled Customer Service Specialist to join our team.

A Day in the Life:

  • Respond to dealer inquiries regarding AFC's products and services.
  • Provide dealers with titles upon payoff.
  • Collect payments.
  • Seamlessly, utilize various systems to track dealer accounts and sales opportunities.
  • Foster long-term relationships with dealers and auction partners.

Educational Requirements and Qualifications:

  • Prior Collections experienced strongly preferred
  • Some post high school course work in related field is preferred.
  • Prior work experience in financial services industry is preferred.
  • Familiarity with concepts, procedures and processes typically used in automotive and financial services industries.
  • Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position.
  • Solid organizational, and communication skills.
  • Knowledge of successful customer service principles and practices.
  • Motor vehicle operator (required); notary (desired).

KAR is an equal opportunity employer. KAR is a drug-free workplace.

#CB

Automotive Finance Corporation (a subsidiary of KAR Auction Services) drives talent to opportunity. We have the best in the business and are relentlessly focused on the growth of our people. We move quickly, have an unwavering commitment to our customers and communities and have fun while we are at it. Up for the challenge? Put yourself in the driver seat and enjoy the ride.



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